Support Tutorials, Documentation, and Links

These guides, FAQs, and links cover the most common topics we come across at the MSLN support center. Please mouse-over any link to see a more detailed description. If there is anything you would like to see here, please send us an email at support@msln.net.

General

Non-Technical Issues for Technical Coordinators
MSLN Port Guide - Blocked & MSLN specific ports.
Google Applications Overview - Info about switching to Google Apps for Education.
Guide to Maintaining a Healthy PC
Networkmaine - MSLN is a service of Networkmaine (a unit of the University of Maine System System)

Equipment

Networkmaine EdgeRouter webpage - Information on the EdgeRouter.
Networkmaine Joebox webpage - Information on the Networkmaine Joebox, including a user manual.
MSLN Equipment Photos - Photos of common MSLN equipment, including SmartJacks and Routers.

Email

http://mail.msln.net - password/forwarding changes & horde webmail.
Email Client Configuration Guides
Email FAQ
How to set up a Spam Filter in Horde
Email Administrator Guide for Network Management
Spam assassin tests performed by the filter

Web Filter - OpenDNS

Connectivity Issues & Slowness

Remote Assistance Tool - for use when directed by support
MSLN Bandwidth Test

Network Management Tool

Web & Domain Name Hosting

Zoom Videoconference System

Networkmaine is providing Zoom Pro accounts to MSLN members at reduced rates - contact Networkmaine support for information
More details and information coming soon

Useful Non-MSLN Links

DownForEveryoneOrJustMe.com - Test if a website is truely down or not.
WhoIs lookup - Find out who owns a certain domain.
Maine State Library Homepage
Internet Traffic Report.com - Check the congestion on the major service providers.
Internet Health Report - Network metrics for the major service providers.
ChasMs.com - Chas M's has screecaps for many popular programs to assist in troubleshooting.