MSLN Circuit Rider Troubleshooting Guide
The MSLN Circuit Riders have put together a Troubleshooting Guide for the Maine State Library's Gates Training Initiative.
You may download the Guide as a Microsoft Word Document, a PDF Document, or click on any of the links below to access a section.
Basic Troubleshooting Guide
Table of Contents
- Maintaining a Healthy Computer
- Scan Disk
- Defrag
- Disk Cleanup
- Maintenance
- Network Management Tool (NM)
- Login and passwords
- Adding and deleting computers
- Adding and deleting email accounts
- Error Messages
- Write error messages down
- What was the last thing you were doing
- New software?
- New download?
- Program Crashes
- Occasional?
- Persistent?
- Update programs?
- Viruses
- Software(Norton, McAfee, free software(PCCillin, AVG)
- Install and Configure correctly
- Software updates
- Virus data/definitions update; how do you know it updated?
- What is auto-update?
- Scheduling
- Renewing
- Troubleshooting your Internet Connection
- One computer or many computers?
- Check hubs and FRAD/Router ‚ light
- What is an IP address? What is the MAC address?
- Check IP address, MAC addresses and lease from server
- Printers
- Adding a printer
- Networking
- Sharing
- Printer Drivers (Web and CD)
- Troubleshooting Printers
- Supplies
- Essentials and Checklist
- Windows disk/CDs
- Program disks/CDs
- Drivers
- Computer checklist ‚ Inventory
- Resources
- CD
- CR Web Page
- Web Resources
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